Hi Everyone,

Sorry about the trading issues that you have had to deal with over the past few days. We understand how frustrating they have been for you, especially for the traders in the Community.

I want to let you know how I can help you if you entered a trade and believe that it did not execute at the correct price. I can manually change the price entries in our system for you to make them right again. Send me an email at brendan@updown.com with a specific list of the symbol, number of shares, incorrect price, and correct price of each trade you feel is wrong. Unfortunately, I cannot enter a trade that you said that you intended to make, but I can make sure that the prices at which your trades executed were correct.

I hope this helps. Please let me know if you have any more questions.

Brendan
UpDown Team

We want to let everyone know that we are working on lifting the short-selling ban right now. You will be able to sell-short as you please starting at market open tomorrow. Please let us know if you have any additional questions.

The UpDown Team

Hi Everyone,

Sorry about the trading issues that all of you had to deal with last week.  Basically, for months we have had stable trading because we upgraded our infrastructure to get data directly from the exchanges.  This was working well until Thursday when our servers were overwhelmed with massive and historic trading volume for that day.  On Thursday the market volume was 2.5 times the usual volume.  This volume was the highest in years and perhaps the highest in the entire history of the market.

Because of massive trading volumes, our server processed trades 2 hours behind schedule.  Earlier in the week, we actually saw this coming and ordered new servers on Tuesday to increase our capacity but we couldn’t get the servers up in time to process the trades for Thursday.  Luckily, we get the new servers on Thursday night and trades were processed normally on Friday.  The site should be back to normal from now on.

Phuc, Co-Founder and CTO