Archive for the ‘Problems’ Category

Problem Fixed!

Thursday, July 3rd, 2008

e have fixed the trading problem. Everything should be back to normal now. Please let me know if anything still isn’t right.

May we never see “null” again!

Brendan

brendan@updown.com

More “Null” Problems

Thursday, July 3rd, 2008

e apologize for the return of the annoying “null” message this morning. We were trying to improve the trading system for you by performing maintenance last night, but it has resulted in more problems for you.

We are working hard to pinpoint the problem and to finally get this right. The system is catching up and will be back to normal soon.

We will do everything we can so that our maintenance does not interfere with your trading experience on the following day again.

Sorry about this, everyone.

The UpDown Team

Today’s Trading Troubles

Friday, June 27th, 2008

e hate that “null” message too. Last night we were doing maintenance on the system that handles real time quotes. We were working to fix the bottleneck that occurs right before markets close that has caused delays that cause trades to be pending and then get cut off at 4:00.

Unfortunately the system did not exactly come back smoothly this morning, so it just puts up that “null” message. Finally, the system is catching up so if you enter a trade right now you will get the proper price.

Again, sorry about this. Let us know if you have any questions.

The UpDown Team

contact@updown.com