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Worried about trade prices? We can help!

Hi Everyone,

Sorry about the trading issues that you have had to deal with over the past few days. We understand how frustrating they have been for you, especially for the traders in the Community.

I want to let you know how I can help you if you entered a trade and believe that it did not execute at the correct price. I can manually change the price entries in our system for you to make them right again. Send me an email at brendan@updown.com with a specific list of the symbol, number of shares, incorrect price, and correct price of each trade you feel is wrong. Unfortunately, I cannot enter a trade that you said that you intended to make, but I can make sure that the prices at which your trades executed were correct.

I hope this helps. Please let me know if you have any more questions.

Brendan
UpDown Team

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This entry was posted on Wednesday, October 22nd, 2008 at 11:35 am and is filed under Problems. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Worried about trade prices? We can help!”

  1. host Says:
    October 24th, 2008 at 12:01 am

    Still have quote problem on the updown.com site, as of today’s close. I have a short position in symbol QID….closing price in my portolio displays $82.63, actual closing quote is $77.71. The effect on my postfolio balance make it more than $55,000 lower than the actual balance…..

    Please look into why this happened….

    Thank you

  2. rhyno87 Says:
    October 29th, 2008 at 2:07 pm

    I have a question regarding symbol AHG, it has not traded at all today and I was wondering what I do to get rid of it? Is it no longer a viable stock? Thanks

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